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    Frequently Asked Questions

    What currency are the prices displayed in on this website?

    All prices are in £ and $.

    I just placed an order. When will it ship?

    Please allow 24-48 hours production time for your order to ship out. Average shipping times are 7-10 business days excluding holidays. Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don’t have a tracking number after 5 business days.

    I'm not satisfied with my order. Can it be returned? What if there is an issue?

    We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

    Can I cancel my order?

    You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.

    I have a question that wasn't answered. Can you please help?

    Absolutely! Please send us an email to, and we will be happy to assist you in any way we can. We do receive a large number of emails, so if you wish to get a prompt response, please attach your order number and clearly address the problem.