Frequently Asked Questions

Why are your products much cheaper compared to other websites/online stores?

We own a strong product team to source and find products all over the world. We always get the best offers so that we can provide our customers with the best prices.

Do you sell used or refurbished items?

No, HQ Distribution Inc Store only sells items in brand new condition, and all items are 100% genuine.

I'm not satisfied with my order. Can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.

Do you accept payment by Installments?

No, we only accept full payment.

Do you provide a warranty for your products?

Yes, we provide a 1-month in-house warranty for our major items.

What are your working hours?

Our Customer Support service hours are 9:30–18:00 (GMT+8) from Monday to Friday.

Do I need to register an account to place an order?

No, you can choose to use guest checkout which only requires you to provide your email address, billing, and delivery address. However, we strongly recommend you register an account for a more efficient and convenient way to track your order status and shipment.

How do I know if my order has been placed successfully?

You will see your order ID after finishing your purchase on the Thank You Page, and you will receive an order confirmation email within 1 business day confirming its success.

If I typed the wrong email and/or delivery information, how can I fix it?

In this case, please contact us immediately, and our Support Team will assist you. Our team may request some further information to confirm your order.

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